Refund policy
We want you to be happy with your CHAFOLD order. If you are not satisfied with your purchase, you may request a return within 30 days of receiving your order.
To be eligible for a return, tea products must be unopened, unused, and in their original sealed packaging. You’ll also need the receipt or proof of purchase.
Because tea is a food product, we cannot accept returns of products that have been opened or used unless the product is defective, damaged, incorrect, or otherwise affected by a quality issue.
To start a return, you can contact us at remain126s@gmail.com. Please do not send any item back before contacting us.
If your return is accepted, we’ll provide instructions on how and where to send your package. Items sent back to us without first requesting a return may not be accepted.
You can always contact us for any return question at remain126s@gmail.com.
Return shipping
For eligible returns due to a change of mind, personal preference, or another reason not caused by an error on our part, the customer is responsible for return shipping costs.
If an item is damaged, defective, incorrect, or affected by another issue caused by us or during delivery, CHAFOLD will work with you to provide an appropriate resolution. This may include a replacement, refund, or coverage of reasonable return shipping costs where a return is required.
Original shipping charges are not refundable unless the return results from an error on our part or the product arrived damaged, defective, or incorrect.
Damages and issues
Please inspect your order upon reception and contact us as soon as possible if the item is defective or damaged, if an item is missing, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Please include your order number and, where applicable, clear photos showing the issue.
Exceptions / non-returnable items
Because tea is a food product, opened or used tea products cannot be returned due to personal taste or preference.
We also cannot accept returns for:
- Gift cards
- Items marked as final sale
- Products that are not in their original condition due to customer handling or storage
This does not affect refunds, replacements, or other remedies available for damaged, defective, or incorrectly supplied products.
Please get in touch if you have questions or concerns about your specific item.
Exchanges
We do not currently offer direct exchanges.
The fastest way to get a different product is to request a return for the eligible item you have and, once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your eligible return and let you know if the refund was approved or not.
If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember that it can take additional time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we’ve approved your return, please contact us at remain126s@gmail.com.