Shipping policy
Shipping policy
All CHAFOLD orders are currently shipped from mainland China.
Order processing
Orders are typically processed within 1–3 business days after your order is placed.
Orders placed on weekends or public holidays will begin processing on the next business day.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.
Shipping rates
For orders shipped to the United States:
- Standard shipping: $12.99
- Free standard shipping on orders of $99 or more
The free shipping threshold is calculated based on the order subtotal after discounts and before any applicable taxes.
Estimated delivery times
Standard delivery to the United States is estimated to take 7–12 business days after your order has been shipped.
Please note that delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on the destination, carrier operations, customs processing, weather, holidays, or other circumstances outside our control.
Some remote locations may require additional delivery time.
Tracking
When tracking information is available, it will be included in your shipping confirmation email.
Please allow some time after shipment for tracking information to become active in the carrier’s system.
Shipping address
Please make sure your shipping address is complete and accurate before placing your order.
If you notice an error in your shipping address, contact us as soon as possible at remain126s@gmail.com.
We will do our best to update the address before your order ships, but we cannot guarantee that changes can be made once an order has entered processing or has already been shipped.
CHAFOLD is not responsible for delivery issues resulting from an incorrect or incomplete address provided by the customer.
Shipping delays
Occasionally, packages may experience delays due to customs processing, carrier disruptions, severe weather, holidays, or other circumstances outside our control.
If your order appears to be significantly delayed, please contact us at remain126s@gmail.com and we will help you review the shipment status.
Lost or damaged packages
If your package arrives damaged, or if you believe your shipment has been lost, please contact us at remain126s@gmail.com with your order number and, where applicable, photos of the damaged package or products.
We will review the situation and work with you on an appropriate resolution.
Contact
If you have any questions about shipping or your order, please contact us at:
CHAFOLD
remain126s@gmail.com